Refunds & Returns

REFUNDS & RETURNS

Cancel order

You may cancel a submitted order within 24 hours. Contact our team at the following email: order@citycocoonskincare.com.

You may not cancel placed order after the specified period.

Return goods

You have a legal right to cancel a contract which starts from the date we confirm your order has been which
is when the contract between us is formed. If the products have already been delivered to you, you a period of 14 days in which you may cancel, starting from the day after the day you receive the products. mean calendar
days, including weekends and public holidays.

Where you have canceled a contract and the products have already been delivered to you, you should return
them to us as soon as possible and in any event no later than 14 days after the day you inform us of your
right to cancel.

Where the products have already been delivered to you, we will process the refund due to you as soon as and,
in any case, within 14 calendar days after the day on which we receive the returned products, or(if earlier)
14 calendar days after the day you provide us with evidence that the products were returned to us.

If you are canceling your order because you’ve changed your mind, please note that you will have to pay the
for returning the goods if the goods have already been despatched.

Damaged goods

If the products that you receive are damaged or faulty or do not match the description given at the time
of the of those products, please ensure you return them to us within 21 days of receiving them. In this case,
you be offered an exchange or a full refund, after we have received the returned products. In the event of
or faulty products or products that do not correspond to the description given at the time of sale, we will
for additional postage costs.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.